The Operation Executive is responsible for receiving customer applications and processing them according to pre-defined rules and regulations in a timely and accurate manner.
Responsibility Description Customer Application Processing
- Ensure timely manifesting of shipments
- Regulate all Operational activities in the Collection Centers
- Ensure proof of Delivery is updated on the system
- Provides regular operations support by processing all shipments for Zajel customers ensuring all applicable rules and regulations are adhered to
- Ensure all undelivered shipments are tracked and updated on the system
- Complies with pre-defined Key Performance Indicators (KPIs) derived from the customers’ service agreement with Zajel to ensure optimum service levels are provided to the customer
- Escalates all issues unresolved or difficult to handle to the Supervisor
- Sort and label all the shipm...