Position Summary

The operational backbone of our customer service delivery in South Africa, this role is critical to ensuring seamless, high‑quality delivery of our casino offering. Acting as the central link between suppliers, operators, and internal teams, it drives efficiency, reduces go‑live delays, and upholds consistently high service standards by bringing structure, visibility, and accountability across game approvals, launches, and ongoing performance. By combining hands‑on execution with proactive communication and data‑led optimisation, the role ensures that both our operators and supplier partners experience a reliable, well‑managed, and continuously improving product offering.

Roles & Responsibilities

• Proactively share and communicate game approval updates with each operator, keeping secondary approvals on track and reducing delays ahead of go‑live.
• Own and maintain a game approval tracker across all suppliers and operat...