Organise and coordinate vessel schedule requirements and intended activities.
Coordinate operations activities, liaise with transporter on loading delivery and co-ordinate with customers to ensure smooth delivery of shipments.
To ensure the smooth facilitation and processing of customer’s shipments within required Standard Operating Procedures (SOPs) and timeframes without supervision
To provide full customer service support to allocated customers.
Handle region import & export shipment, working closely with local network partner for actual arrival and update in-house system
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Prepare shipping documentation accurately and timely
Complete all required file administration including documentation, billing, vendor invoices
Handle customer complaints, provide appropriate so...
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