About the Role

: ● The Executive/Sr. Executive - Operations will be responsible for efficiently managing client coordination, service operations, administrative functions, and reporting to ensure service excellence, compliance, and team performance. ● The incumbent will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:
● Coordinate with clients and maintain strong relationships to ensure service excellence and retention
● Schedule, plan, and allocate services, ensuring efficient team deployment and timely execution
● Validate and generate data, plans, and reports using the iCABS system
● Handle billing, invoice submissions, revisions, and credit note (CN) maintenance
● Follow up on POs, service contracts, legal agreements, and contract renewals
● Oversee office administration, statutory com...