We are a global company focused on developing the best fulfillment & delivery technology in the world. We provide leading retailers with advanced software solutions to conquer the eCommerce market through flawless operations.

Profile

As our Ops Expert you will be in charge of understanding and training our clients in our tool and you will be the first level support for our clients.

Key Responsibilities

• Analyze data related to product usage to bring new insights to the client in order to improve their operational goals.
• Deliver training to clients on our functionalities and explain how to configure our software.
• Resolve doubts on product usage/configuration/etc.
• Carry out weekly follow up calls with our clients.
• Escalate product or customer issues that need to be addressed by customer success managers.
• Create documentation, presentations, user manual and other resources to help clients use ...