Purpose

Undermoderatesupervision,thisrolehasresponsibilityfortheadministrationofcontracts withoutsidevendorsinlinewiththefunctionsmanagementstrategy.Reviewingvendor performanceincludingservicelevelsanddataanalysisfortrendsandopportunitiesfor improvements.Actsasapointofcontactforresolutionofoperationalandtechnicalissues associatedwithvendors.Monitorstheday-to-dayrelationshipwithvendors.Supportsthe overalloperationsimplementationfunctionwhichincludesexecutionofday-to-day operationsinselectedpolicyrelatedprocessesanddeliveringchangeinitiativesforthe functionororganization.Rolewillhaveresponsibilitiesinoperations,data analysis/analyticsandbusinessanalystareaswhichincludeuserstoriesdevelopment and testing.

KeyResponsibilities

OperationsVendorManagement