Job Purpose

The Operations Manager is responsible for the day-to-day leadership and performance of the operations team, ensuring exceptional customer service to support both retention and growth. The crucial link between Sales & Operations, the role is key in maximising profits whilst managing key supplier relationships.

Key Responsibilities

Commercial & Financial

• Collaborate with the commercial team to deliver branch revenue and gross profit targets
• Support the development and execution of branch growth strategy
• Increase profitability across all service modes
• Review pricing, margins, and customer profitability

Operations

• Oversee daily branch operations
• Ensure service delivery meets customer expectations and KPIs
• Improve operational efficiency and productivity
• Ensure SOP and compliance adherence
• Financial processes, including month-end ...