Position Overview
Join CHANEL as an Operations Manager at Oakridge Boutique in Vancouver. Lead the Care & Repair department, manage client interactions, and perform essential repairs while enhancing customer satisfaction.
This role centers around client consultation and overseeing back-of-house operations in the Care & Repair department. You'll assess repair needs, execute minor repairs on luxury goods, and manage logistical tasks such as spare-part orders. Engaging with clients, you'll also train Fashion Advisors and ensure efficient workflow through technology.
Key Responsibilities:
β’ Welcome clients into the Care & Repair space
β’ Perform express and minor repairs on leather goods
β’ Manage repair logistics and spare-part inventory
β’ Conduct audits and share quality insights
β’ Train Fashion Advisors on care philosophies
Requirements:
β’ Strong communication and interpersonal skills
β’ Attention to detail and problem-solving ...