Job Description

Role Summary:

Manage cross functional team responsible for maintaining application/system health. Manages processes related to Configuration Management, Release Management, Application Performance Management, Capacity Management, Asset Management, Job Schedule Management, Incident & Critical Incident Management, and Knowledge Management. Supports Disaster Recovery and COOP planning, exercises, and implementation. Responsible for data collection, schedule management, and overall performance of team and services.

Responsibilities:

· Provides supervision to a small or moderately sized team of operational, production, or service personnel.

· Administers policies and guidelines that directly affect team’s work activities.

· Reviews, develops, maintains, and supervises project teams processes, including: Configuration Management, Release Management, Application Performance Management, Capacity Management, Ass...