Purpose:

• Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.
• The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following:

• Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)

• Developing strong relationships and teams (KPI: Strong network in place & people development is evident)

• Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)

• Contributing to service transformation and business growth (KPI: Furthe...