**Summary**

Are you an experienced IT leader passionate about driving operational excellence in mission-critical environments? We are seeking a highly skilled **Operations Manager** to lead and oversee enterprise IT operations supporting Federal Government and Department of Defense (DoD) missions.

**_** This position is contingent upon contract award **_**

**Responsibilities**

+ Lead the day-to-day management and strategic direction of enterprise IT operations and service delivery activities.
+ Oversee implementation and execution of Information Technology Service Management (ITSM) best practices to ensure efficient and effective service delivery.
+ Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions.
+ Establish operational objectives, priorities, and performance metrics aligned with customer and organizational goals.
+ Direct technical teams responsible ...