Operations Manager, Customer Solutions Center

**Overall Job Summary**

This position is responsible for leading the department's administrative, shared support, and project management responsibilities for the Customer Solutions Center. The Operations Manager is responsible for the knowledge acquisition, supporting digital contact channels to include email and social media, escalation management and Team Member support, and all project management and back-office functions necessary to provide our customers and Team Members with a Legendary Experience. These responsibilities ensure that all Customer Solutions Center Team Members are prepared and effective in delivering their growing job responsibilities while supporting the CSC across all specialty lines of business.

**Essential Duties and Responsibilities (Min 5%)**

+ Responsible for leading all specialized support channels to include Delivery Support, Digital Contact Channels, Customer Escalations, a...