We are hiring an Operations Manager with a strong data mindset and experience managing online teams. Someone who knows how to hire, train, promote, and let go of agents—and isn't afraid to use tech and numbers to run a tight operation.
What you’ll do: - Hire the right agents, and un-hire when performance doesn’t meet the bar.
- Manage day-to-day operations and maximize team efficiency.
- Oversee and develop a team of online agents.
- Conduct training, coaching, and evaluations.
- Handle escalations and daily issues—internally and externally.
- Promote high performers, demote or exit low performers.
- Collaborate with other departments to improve systems and processes.
- Use data and dashboards to make decisions, spot gaps, and drive improvements.
What you’ll bring along: - 3+ years of experience as an Operations Manager or in a similar role.
- Hands‑on experience m...