Operations Manager Job Description

As an Operations Manager, you will lead a team to ensure smooth operational processes, promote a positive work environment, and consistently meet client expectations. You will be expected to enhance productivity, manage resources, and drive continuous improvement in our BPO unit.

Responsibilities

• Oversee and manage day-to-day BPO operations.
• Ensure compliance with organizational policies and procedures.
• Develop and implement operational strategies to improve efficiency.
• Monitor performance metrics and prepare regular operational reports.
• Collaborate with client managers to meet their needs and expectations.
• Lead and mentor a team of supervisors and staff.
• Manage resource allocation and workload distribution.
• Identify process improvement opportunities and implement best practices.
• Handle escalated issues and provide effective solutions....