Are you ready to lead a dynamic team within an environment that values collaboration, resilience, and continuous improvement? Our client, a forward-thinking organization operating remotely across Gauteng, invites experienced professionals to join as an Operations Manager. This role offers an excellent opportunity to contribute to a company committed to operational excellence and impactful team leadership, with a competitive salary package. What You'll Do: Oversee and ensure the achievement of SLAs, manage call handling, and optimize customer service processes. Lead reporting activities, including monthly division reports, quarterly board reports, and presentations, providing insights and analysis. Manage transaction processing, ensure policy compliance, and oversee claims submissions to mitigate financial losses. Drive system adoption and ensure effective use of platforms like Amadeus, Sabre, RappUp, AGM, JIRA, OBT's, and Papertrail. Supervise onboarding, offboarding, recruit...