• Develop and implement operational strategies to enhance efficiency, customer satisfaction, and employee engagement.
• Present performance reports to Business Partners and coordinate with other departments to address systemic issues.
• Mentor and coach team leaders, fostering strong leadership and succession planning.
• Regularly assess operational performance and proactively identify opportunities for process improvement.
• Strategic thinking and Customer Centric
• Inspirational leadership and mentoring skills.
• Strong stakeholder management and communication abilities.

Required Qualifications:

• Bachelor’s degree in Business, Management with strong insurance knowledge.
• 5+ years’ experience in a Life Insurance contact centre, with at least 3 years in a managerial role.
• Demonstrated experience in Contact Centre operational strategy, process improvement, and team leadership.
• S...