Job Description

To lead the strategic and operational performance of the Avani Victoria Falls Resort, delivering excellence across all guest touchpoints and commercial areas. The Operations Manager provides strategic and operational leadership across all core hotel functions, ensuring seamless daily operations, exceptional guest experiences, and achievement of financial targets.

The role oversees key departments including Front Office, Housekeeping, Food & Beverage, and Engineering (including gardens and grounds), ensuring alignment to brand standards, operational excellence, and regulatory compliance. The Operations Manager drives service consistency, operational efficiency, and cost control, supporting overall hotel performance and profitability.

Key Responsibilities include: