Job Description

• Oversee and direct activities of a number of LOBs along with all Team Leaders and staff
• Responsible for a wide spectrum duty and must be able to multitask with ease and proficiency
• Manage Team Leaders to ensure program’s productivity and customer satisfaction/client performance objectives are met efficiently
• Responsible for regular and often daily interaction with all the company departments, campaigns and the whole management team.
• Responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
• Develop individual & team goals and implement plans to carry out objectives.
• Ensure compliance with all established policies and procedures
• Guide Team Leaders in meeting team and individual goals

Qualifications ...