Description and Requirements

1)Good written and verbal communication
2. Manage the Teams working for Desktop Support, Server Support, Network support, Asset Support and Telecom support.
3. Responsible for Change, Incident, Problem, Configuration, Service Desk & Release Management
4. Monitoring and Analyzing the Calls logged with the Helpdesk and ensure that Transactions are followed as per Quality Norms
5. User satisfaction surveys & feedback and plan for deviations or corrective action
6. Ensure Wing to Wing resolution of incidents within SLA, handle Critical issues, provide feedback to Managers and work with customer IT and Managers.
7. Ensure that service delivery takes place based on the Service level agreements.
8. Planning and scheduling Meetings with the Customers on day to day Operations. Involve in the Day-to-Day Operations.
9. Develop and sustain excellent customer relationship through deep engagement and delivering cont...