The Operations Manager is responsible for the overall management, coordination, and optimization of facility services across assigned customer locations. This role plays a pivotal part in driving strategic initiatives, ensuring operational excellence, and fostering strong client and supplier relationships. The manager leads front-line teams, ensures compliance with service agreements, and contributes to business growth and process improvement initiatives.

Strategy and Policy

• Contribute to the formulation of services strategy and policy.
• Translate strategic objectives into actionable plans for team implementation.

Management and Operational Control

• Manage and monitor facility operations at client sites in line with service level agreements (SLAs).
• Evaluate, resolve, and adjust work activities to ensure service continuity and meet revenue targets.
• Provide guidance and support to operational staff ...