The incumbent is responsible for handling patient inquiries, resolving account issues, coordinating with relevant parties, and ensuring exceptional customer service while maintaining accurate documentation. This role also involves providing feedback for process improvements and staying current with industry standards.

Duties & Responsibilities - Operations Management Function

• Monitors daily all areas of performance metrics (call handling times, service levels & quality grades) to assure that standards are met across the board referring to a database, a program or reports
• Works with Shift Managers to administer program and implement both client and in-house policy
• Ensures that operations are being managed accordingly on a day-to-day basis
• Attends client meeting on a weekly basis or as needed to discuss the program performance based on the key operational metrics
• Interface with client during visits, do presentation regarding ...