General

• Develop a thorough understanding of import/export clearance processes and operational procedures.
• Provide high-level operational support to the Operations Director to meet customer needs and fulfill contractual obligations.
• Collaborate with cross-functional teams to ensure all shipments are handled accurately and on time.
• Undertake any ad-hoc tasks as required to support daily operations.

Managerial Tasks

• Act as the first point of contact for onboarding new customers, including coordination, quotation preparation, and handling agent appointment documentation.
• Verify the accuracy of operational claims and oversee proper billing procedures.
• Monitor and manage the renewal schedule of Bank Guarantees (BG) for relevant accounts.
• Track license renewals and new account registrations for both EL Total Logistics Sdn Bhd and EL Marine Services Sdn Bhd.
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