Job Description

Responsible for providing oversight for customer service staff. Responsible for establishing departmental policies and procedures. Primary duties may include, but are not limited to:

• Directs implementation and administration of benefit programs.
• Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes and government mandated disclosures.
• Audits to monitor efficiency and compliance with policies;
• prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports