Amazon Now is seeking an operations leader to support cluster-level operational indexing and performance tracking. The candidate is responsible for managing dark stores and hiring a team that leads day to day operations/programs. This role involves monitoring key operational metrics across dark stores managing data accuracy for operational dashboards and supporting the team in maintaining visibility into network health and performance.

• Collaborate with multiple stakeholders and launch dark stores.
• Track and index operational metrics including count compliance fulfillment times inventory accuracy and delivery performance across city networks
• Maintain data integrity for operational dashboards and reporting systems used by leadership teams
• Support root cause analysis for operational defects and SLA breaches
• Coordinate with store operations teams to ensure timely data updates and metric accuracy
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