Our client, a Banking company, is looking for a Operations Officer III for their Markham, ON/Hybrid location. Responsibilities:

+ Reporting to the Manager, Deposit Compliance Remediation, Small Business Banking, the Account Specialist, Small Business Banking will assist customers in updating required or missing customer information, conducting account reviews, and providing support to ensure a legendary customer experience.

+ This position requires a strong communicator who is comfortable engaging with customers over the phone in a contact center environment and ability to navigate multiple software and platforms.

Account Review & Maintenance Activities:

+ Conduct reviews of customer accounts and files to identify discrepancies or missing information and determine the next appropriate step, based on outlined procedures.

+ Follow all end-to-end procedures accurately for Business Account compliance, including documentation of all int...