Our Client, a Banking company, is looking for an Operations Officer III for their Montréal, QC/Hybrid location. Responsibilities:

+ Provide inbound and/or outbound support to customers in a non-face-to-face environment.

+ Create exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions.

+ Navigate multiple screens and systems to locate and update customer information during customer calls.

+ Use effective relationship skills when communicating with partners/colleagues/customers

+ Account review & maintenance activities:

+ Conduct reviews of customer accounts and files to identify discrepancies or missing information and determine the next appropriate step, based on outlined procedures.

+ Follow all end-to-end procedures...