Description

Role : Operations Officer - Retail Finance
Location : Abu Dhabi

Role Purpose:

Training and Managing offshore/Onshore Operations in processing of account transactions financing payments financing account maintenance in accordance with agreed time standards authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence.

Key Accountabilities of the role

• Monitor and Analyse the Daily Monthly and yearly volume of services financial and non-financial process.
• Report Monthly services queue to the management and ensure SLA and TAT met.
• Analyse KPI KRI and validate the onshore and offshore team performance.
• Analyse Time and motion report monthly and take necessary decision on staff utilization and cap plan.