Are you a proven leader who excels at driving performance, managing resources, and championing process improvements in a dynamic, regulated environment?

A Global Leader in enhancing travel experiences, loyalty, and insurance solutions (serving over 400 million consumers worldwide) is seeking an experienced Operations Performance Lead to join their rapidly growing Insurance Operations division. This role is crucial for delivering key outcomes by ensuring performance standards, KPIs, and service quality are consistently met and exceeded.

If you have a strong track record in data‑driven decision‑making and developing team capability, this opportunity offers significant growth and impact.

Key Responsibilities

• Performance Leadership: Actively monitor and manage individual and team performance, using a comprehensive set of measures and management information analysis to assess and enhance output.
• Workforce Management: Produce daily and ...