Job Description:

Representing the organization in service contract negotiations and onboarding discussions.

Overseeing service and project execution from inception to delivery.

Developing and implementing operational strategies aligned with the organization's goals.

Preparing monthly and quarterly operational performance reports.

Ensuring adherence to industry regulations, government tender requirements, and company policies.

Identifying and mitigating operational and project risks to safeguard organizational integrity.

Building and maintaining strong vendor partnerships to ensure access to cutting-edge technology.

Ensuring that team members complete all mandatory Original Equipment Manufacturer (OEM) and OSM certifications, including but not limited to Dell, HP, Huawei, Lenovo, Veeam, and Nutanix.

Facilitating training on internal processes, compliance standards, and organizational strategies.