Job Description

What is the opportunity?As a Service Specialist in the Estates and Trusts team, you will act as a central point of contact and relationship manager to the Front Office and internal business partners as it pertains to Operations matters. You will be a point of escalation for service quality and problem resolution, operational inquiries, and issues / opportunities management. You will liaise with the various operations’ processing centres-of-excellence to research and investigate inquiries and issues, resolve concerns and champion business and other internal partner requests to ensure a seamless operations service experience.What will you do?

Champions service quality awareness and continuous improvement of all Operational matters for our partners

Subject Matter Expert for service escalation and problem resolution. Uses extensive procedural knowledge and technical expertise of group functions for resolution, understanding full...