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Job Profile Summary:
In this role, you will be involved in the day-to-day execution of the NBA processes, oversee SLA, productivity, risk compliance and complaints. You must have the ability to handle ad-hoc projects related to daily functions including reviewing test scripts and UAT. You will also need to drive feedback to identify process gaps for automation and efficiency.

Job Description:
• Involve in daily monitoring of NBA processes, oversee SLA and productivity.
• Involve in rep...