Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for an Operations Supervisor to join our dynamic team.

Responsibilities

• Supervise and coordinate day-to-day operational activities to ensure efficiency and consistency
• Lead, coach, and motivate team members to meet performance standards and KPIs
• Monitor productivity, quality, attendance, and safety metrics; address gaps proactively
• Implement and enforce operational policies, procedures, and best practices
• Identify process improvement opportunities and support continuous improvement initiatives
• Resolve operational issues, escalations, and workflow challenges in a timely manner
• Partne...