Teleperformance is seeking a dedicated team leader in Cape Town to manage and develop operational teams. The successful applicant will oversee quality assurance, conduct performance evaluations, and drive agent development through regular feedback and management. Candidates must have at least 2 years of experience in a supervisory role within a BPO environment and be open to US-shifted hours. Join a vibrant team aiming to exceed business objectives while adhering to quality standards.
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