Operations Supervisor | Onsite | Cebu & Pasay | Urgent Hiring

Department: Operations

Employment Type: Full-time

Work Setup: Onsite

Locations:

FHCS, IT Park – Cebu City

MOA – Pasay City

Salary Range (PHP)

Entry Level: 25,500

Standard Max: 35,000

Up to 45,000 (based on skills, credentials, and performance)

Job Overview

We are urgently hiring an Operations Supervisor to manage daily operations, lead frontline teams, and ensure performance targets are met. This role is ideal for candidates with travel account experience, BPO operations exposure, or team leadership background. No minimum years of experience required—capability and readiness to lead are key.

Key Responsibilities

• Supervise day-to-day BPO operations and ensure SLA, KPI, and productivity targets are achieved
• Lead, coach, and develop agents and team members to improve performance
• Mon...