Drive operational profitability by ensuring the achievement of client-defined service level agreements (SLAs), key performance indicators (KPIs), and business targets.
Lead, coach, mentor, and develop team members to enhance performance, productivity, and professional growth. Identify and recommend appropriate training and development programs.
Develop, implement, and continuously improve operational systems, workflows, and management processes to increase efficiency and service quality.
Ensure compliance with company policies, procedures, and regulatory requirements, promoting a culture of accountability and operational excellence.
Collaborate with internal departments and clients to support workforce planning, staffing requirements, and resource allocation.
Conduct performance planning, regular coaching sessions, performance evaluations, and feedback discussions, ensuring timely completion of all required documentation.
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