**Job Description**:
As a FedEx Operations Support Agent you will work in a fast-paced environment with strict timelines. Being part of a team, you will ensure that customers' urgent packages get to the right place, on time, providing customers a high-quality customer service whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
**- Key responsibilities**:
- Answer incoming calls from customers in relation to collection requests, along with delivery queries.
- Sort and allocate premium and distance deliveries.
- Check and investigate (if required) failed deliveries / collections. Prioritise and re-allocate any failed deliveries for the next day delivery.
- Input data into our in-house tracking system.
- Maintain clear and effective communication / collaboration with the team / manager and other depots.
- Follow FedEx processes, procedures and controls as well as external regulatory requirements...