Overview As An Operations Support Analyst, You Will
Responsibilities - Provide technical support to end users on various technical issues and problems relating to hardware and software.
- Respond to, document, resolve or escalate incidents, change requests or service tickets in a timely manner in accordance with Service Level Agreements.
- Uphold the service level requirements and strive for continuous service improvement by providing quality technical support to end users.
- Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays.
- Able to identify interdependencies when analysing problems and develop creative solutions with supervision.
- Displays sound judgement when making decisions and demonstrates initiative when situation calls for action.
Experience And Skills Needed - Diploma from a recognized polytechnic (preferable IT...