Our Client is a multinational information technology and electronics corporation. With the expansion of their business, they are looking for a Operations Support Engineer.
Responsibilities - Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices.
- Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems.
- Record incidents into the incident management system, either through incident tracking software or email.
- Ensure all incidents are addressed within the defined Service Level Agreement (SLA).
- Follow through all necessary escalation from L1.
- Prepare daily situation reports for management review.
- Provide timely updates on assigned requests.
- Verify the functionality of newly deployed PCs and IT peripherals; elevate a...