General Job Information:

Job Purpose: The Operational Support Shift Manager is accountable for ensuring employee fill rates are maintained on shift and that all administrative duties are performed in accordance with the Client SLA. Management of his Shift IR and reporting are done in line with client expectations.

MINIMUM EXPERIENCE:

• Industry experience would be an advantage
• Minimum of 2 years of management experience preferably in a service-related industry
• Exposure to unionized environments would be an advantage
• CCMA Conciliation and Arbi...