Operations & Training Supervisor, ACCESS LINK
Light Rail & Contract Services (ADA Services)

Job Description:


Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time–and we're looking to hire talented folks with a commitment to excellence to make it all possible.


We are currently looking for aOperations & Training Supervisor, ACCESS LINKto join our team!!


Roles & Responsibilities:

+ Supervises Access Link Call Center operations to ensure compliance with all applicable policies, procedures and standards regarding ADA trip reservations and service monitoring. Provides reports as required. Interviews and recommends personnel for hire and fire.

+ Develops and presents training programs in key operational areas including reservations, service ...