The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

​ **Responsibilities:**

+ Lead and mentor a small Operation Support team as well as recommending new work procedures to help streamline operations
+ Conduct training, monitor quality and quantity of team-work and provide feedback on performance, including making recommendations on promotions, terminations, etc.
+ Analyze operations information and make evaluati...