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Ops Support Executive, Digital Care (Team Lead)

Company

NCS

Location

Singapore, Singapore

Posted

June 14, 2026

Position Overview

Job Description

  • Manage service desk team and provide first level technical support
  • Respond to support queries via phone, email, and remote desktop tools
  • Act as escalation point for unresolved cases
  • Promote customer service ethic and service management principles
  • Report significant issues to service desk managers
  • Take responsibility for incident management and request fulfilment
  • Ensure staff take ownership of user problems proactively
  • Ensure all calls and emails are logged in service desk system
  • Allocate complex cases to appropriate IT support members
  • Arrange for external support when issues cannot be resolved at L1
  • Manage service quality assessments and coach staff
  • Provide domain training to new joiners

Qualifications

  • Diploma with minimum 3 years of end-user support or service desk experience
  • At least 1 year of team leadership experience

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