Helpdesk Support Officer (Facilities)

Location: London Borough of Redbridge
Hours: 08:30 -17:00
Contract: temporary whilst pending perm recruitment

Rate: £16.16- £16.60 depending on the experience

About the Role

We are seeking a proactive and customer-focusedHelpdesk Support Officer to join our Facilities Management team. Acting as the first point of contact for all facilities-related queries, you will play a key role in ensuring the smooth operation of property services across the Council’s estate.

This is a fast-paced, high-volume role where you’ll coordinate and track both hard and soft FM requests using the CAFM system (Civica), ensuring issues are resolved efficiently while delivering excellent customer service.

Key Responsibilities

Helpdesk & Service Delivery

• Act as the first point of contact for clients, contractors, and stakeholders
• Log, track, and mana...