Oracle B2C Service Cloud Specialist • 5-15 years of progressive experience in Oracle B2C Service Cloud (RightNow CX) implementation, development, customization, and support. • Deep understanding of Oracle B2C Service Cloud architecture, data model, configuration, and customization capabilities. • Proven expertise in developing Custom Scripts, Custom Processes, BUI Extensions/Add-Ins, Business Rules, and Workspaces. • Strong experience with REST APIs for integrating Oracle B2C Service Cloud with other systems. • Proficiency in PHP, .NET, HTML, CSS, JavaScript, jQuery, ROQL, and ConnectPHP. • Experience with middleware/integration platforms such as Oracle Integration Cloud (OIC). • Familiarity with Oracle B2C features like Job Scheduler, Element Manager, Data Sync, and External Objects. • Strong knowledge of database concepts and proficiency in SQL. • Excellent analytical, problem-solving, and troubleshooting skills with a keen eye for detail. • Oracle B2C Service Cloud certifications ar...