YOUR MISSIONS As a Senior Oracle HCM Cloud Consultant you will join the RUN team within our Cloud Service Center and act as a functional expert, playing a key lead and coach role for both consultants and clients.
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AMS – Support & Continuous Improvement Handle L3 topics: analysis, troubleshooting, resolution, workaround definition and follow‐up until stabilisation.
Drive service quality: SLAs, prioritisation, KPIs, structured communication and risk management.
Organise and secure deployments: releases to production, fixes, regression testing, documentation and knowledge transfer.
Advise clients on adopting Oracle quarterly updates: impacts, trade‐offs and business value.
Lead / Coach – Team Reference Serve as a go‐to person for consultants: coaching, support on complex cases and skills development.
Structure and maintain bes...