The successful candidate will be responsible for the following:

• Uphold our company standards of: Cleanliness, Quality & Service
• Provide friendly and helpful customer service at all times
• Confidently take customer orders, paying attention to all details
• Reply to queries, in a timely manner: by email, phone, text message, Facebook, Instagram
• Invoice customers, and follow up on outstanding payments
• Communicate with decorators, to ensure customers receive accurate quotes
• Manage incoming online orders
• Manage voicemails
• Help to come up with ideas for merchandise, promotions, etc.
• Create social media campaigns to drive awareness
• Help when required, serving customers, using the p.o.s. system, and handling cash

Skills and Experience

• Customer service experience
• Excellent time management
• Attention to detail
• Ability to multitask