Manage customer inquiries received through email, fax, phone, letters, or other communication channels.
Provide customers with information on product availability, delivery schedules, and delivery locations.
Ensure accurate and timely processing of customer orders.
Prepare supporting documentation, input orders into the company’s system, and monitor order status.
Handle special orders for out-of-stock or non-standard items and coordinate with the supply chain and warehouse teams to update customers upon availability.
Maintain correspondence records, manage shipping and delivery documentation, and handle LC negotiations with banks.
Prepare sales meeting materials, track sales records, and participate in sales meetings.
Collaborate with other departments, such as the technical team, to resolve product or technical inquiries.
Coordinate with the accounts department on payments...
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