The Order Management Administrator role is responsible for ensuring efficient and accurate processing of customer orders across multiple platforms primarily through email. This position involves comprehensive order management within SAP, encompassing order entry, modification, and resolution of various order-related issues. The individual will be responsible for coordinating with internal teams, customers, and sales representatives to address inquiries, resolve complaints, and ensure timely order fulfillment.

Responsibilities

• Provide expert technical support to customers via phone, chat, and text, helping them navigate product installations, activations, and troubleshooting.
• Monitor and maintain system applications while offering programming support and user training.
• Analyze reports, manage data, and design computer outputs to improve service delivery.
• Serve as a systems network point person, handling delegated administrative...