Role Summary

The Customer Service Operations Specialist plays a critical role in ensuring efficient, compliant and customer-centric execution of Order-to-Cash (O2C) processes while driving operational excellence, business performance and continuous improvement across Customer Service Operations.

This role serves as a key operational and analytical partner, supporting customer order management, billing support, dispute resolution, returns administration, credit and debit note processes, master data governance and revenue-related operational activities. The position ensures adherence to company policies, regulatory requirements, internal controls and service level commitments while partnering closely with Commercial, Finance, Logistics, Quality, Supply Chain and Shared Service teams.

Beyond daily operations, the Specialist is expected to transform operational data into actionable business insights, identify opportunities to improve customer service perf...