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The Order Management (OM) Specialist is the customer’s key contact point for placing orders for International, Domestic Marine and Energy products and services. The role includes managing the customer relationship on behalf of International, Domestic Marine and Energy, and overseeing the entire order-to-invoice process within the Order-to-Cash (O2C) process.
The OM Specialist ensures that each customer order aligns with the brand offer before placement and keeps customers informed of delivery progress, such as changes to vessel ETA, nominated port, product shortages, out‑of‑hours incidents, and price enquiries. The role requires a deep understanding of customer service processes and the complexities of the shipping, marine and energy market and its global supply network.